the information you need to make an informed purchase
We go to great lengths to make ensure the skinrefit website has all the information you need to make an informed purchase.
Shipping, Returns, Tracking & Refunds
We are happy to offer FREE SHIPPING within the contiguous United States using UPS Standard Delivery (5-7 business days). You can find the order confirmation number and tracking details in your purchase confirmation email. Once an order has been placed we are unable to alter or cancel the order as it immediately goes through our fulfillment process. We cannot take responsibility for lost or stolen packages, or delivery delays caused by transportation, severe weather, or other causes. Please contact the courier directly.
We happily accept returns of unopened products (tube seal intact). We cannot accept returns of opened products, for sanitary reasons. Please reach out to the skinrefit team at firstname.lastname@example.org within 30 days of purchase with your order number included in the ‘subject line’ so we can help provide the return shipping address and refund. Packages do not include return slips. If the product was delivered in damaged condition please send a photos and description. Please note: skinrefit is not responsible for your return packing or shipping costs. We recommend adding insurance and tracking to your carefully packaged return shipment. Once your return has been received your refund will be applied to the original payment method used. Allow up to two weeks for your refund to be credited to the original method of payment after receipt of your return. Please note, it may take longer for your financial institution to post the refund to your account.
We are currently unable to ship outside of the contiguous United States.
How do I track my order?
Do you offer samples?
We do not offer samples or travel-sized products. We try our best to provide sufficient product and ingredient information to help you determine if our product is right for you and the needs of your skin – please note – the Exfoliating Body Lotion contains AHA and BHA and peels skin (gently).