the information you need to make an informed purchase

We go to great lengths to make ensure the skinrefit website has all the information you need to make an informed purchase.

Shipping, Returns, Tracking & Refunds

We are happy to offer FREE SHIPPING within the contiguous United States using UPS Standard Delivery (5-7 business days). You can find the order confirmation number and tracking details in your purchase confirmation email. Once an order has been placed we are unable to alter or cancel the order as it immediately goes through our fulfillment process. We cannot take responsibility for lost or stolen packages, or delivery delays caused by transportation, severe weather, or other causes. Please contact the courier directly.

We happily accept returns of unopened products (tube seal intact). We cannot accept returns of opened products, for sanitary reasons. Please reach out to the skinrefit team at hello@skinrefit.com within 30 days of purchase with your order number included in the ‘subject line’ so we can help provide the return shipping address and refund. Packages do not include return slips. If the product was delivered in damaged condition please send a photos and description. Please note: skinrefit is not responsible for your return packing or shipping costs. We recommend adding insurance and tracking to your carefully packaged return shipment. Once your return has been received your refund will be applied to the original payment method used. Allow up to two weeks for your refund to be credited to the original method of payment after receipt of your return. Please note, it may take longer for your financial institution to post the refund to your account.

We are currently unable to ship outside of the contiguous United States.

How do I track my order?

When your product order has been shipped you will received an email to the email address you provided with an order confirmation and tracking number. Your package can be tracked using the tracking number provided in the order confirmation email.

Do you offer samples?

We do not offer samples or travel-sized products. We try our best to provide sufficient product and ingredient information to help you determine if our product is right for you and the needs of your skin – please note – the Exfoliating Body Lotion contains AHA and BHA and peels skin (gently).

I feel a light tingling sensation – is that ok?

skinrefit uses a concentration of glycolic and salicylic acids to help dissolve the dry skin and keratin plugs (cause of Keratosis Pilaris). It is very normal to feel a light tingling sensation up to 10 minutes after application – what you feel are the acids working to dissolve and gobble up the dry skin and keratin plugs to help reveal new, younger smooth skin.

Should I wash the lotion off my body after application?

No, skinrefit’s Exfoliating Body Lotion is meant to leave on but rinse off excess lotion from the palms of your hands after each application.

How frequently can I use the exfoliating body lotion?

We recommend twice daily until desired smoothness has been reached in as little as 3 weeks. Then apply as needed. Also, it is recommended you do a patch test prior to applying liberally on body.

What are glycolic and salicylic acids?

Glycolic Acid works as a gentle exfoliant that helps dissolve the top layer of dead skin cells. Removing the dead, dry skin cells makes way for new, younger skin cells and results in a more even skin tone, smoother surface and a healthier appearance. Salicylic acid is fat soluble, which gives it the ability to work its way to the bottom of clogged hair follicles to help dissolve the hardened excess build up of keratin.

How long before my skin is smoother?

If used as directed, you will see a noticeable difference in as little as 3 weeks. Apply a thin layer morning and evening until you’ve reached your desired smooth skin. Then, continue as needed.

What is the shelf life?

The product should be used within 6 months of opening.

Is it safe to use on shaved skin or wounds?

No, this product is peeling and should not be used on newly shaved skin or open wounds as it would sting unnecessarily. Just wipe off with a warm wash cloth if you need to remove. Always wear sunscreen!

Can I use the Exfoliating Body Lotion on my face?

It is not recommend for use on the face. Please do a patch test prior to applying liberally on body.

What is the texture of the lotion?

Unlike ordinary lotion, this soft pink moisturizer is smooth yet rich in texture, which allows the AHA and BHA time dissolve dry skin and keratin plugs (cause of those prickly bumps) and helps keep affected areas hydrated longer. You only need a thin layer per application. Leave the lotion on but rinse your hands after each application. Let it absorb 10 minutes prior to getting dressed.

Do I have to wear sunscreen?

Yes, always wear sunscreen. In addition, our glycolic and salicylic acid formulation can make skin a little extra sensitive to sun exposure.

Is it tested on animals?

No, skinrefit does not test any of our ingredients on animals. We love animals!

Where can I find your products?

skinrefit products are only available through our official website. We are not sold through any other retailer online or in stores.

Does skinrefit contain paraben or fragrance?

No, our product is paraben and fragrance free. The light scent you detect are the bare ingredients, the raw materials used to formulate the solution. In addition, this product is free of gluten, formaldehyde, phthalates, mineral oil, retinyl palmitate, oxybenzone, hydroquinone, triclosan, and triclocarban.